Public Grievances and Pension Administration Department was created for redressal of Public Grievances and disposal of Pension Cases, to make administration more responsive and sensitive to the hopes and aspiration to the people.
As such for achieving this objective these powers, as given below are vested with Public Grievances & Pension Administration Department.
1. The power and function of the PG & PA Department shall be as follows
i) The Department will take action on the complaints according to the
norms laid down for the purpose after fully satisfying itself about the
bona fides of the complaints and gravity of the subject matter of the
ii) The Department will be authorized to call for relevant
papers / files from any Department / Directorate / District Office /
Corporation /Municipality / Zilla Parishad to examine whether the
grievance has been dealt with in a fair, objective and just manner and
whether a decision containing reasons has been communicated to the
complaint within a definite time frame.
iii) Whether the Department is not satisfied that the
grievances has been dealt with in a fair and just and objective manner
it shall make a suitable recommendation on the case and communicate the
same for consideration and adoption by the concerned authority. If the
subject matter of the grievance is of an inter-departmental in nature,
the Department will initiate action and convene a meeting with the Chief
Secretary in Chair and help in taking a final decision for the redressal
of the grievance.
iv) If during the course of enquiry the Department find that there is
evidence of corrupt practice and dereliction of duty it shall remit the
case to the Vigilance enquiry or Departmental enquiry, as the case may
v) In case of delay or inaction in redressal of Public
Grievances / disposal of pension cases or in case of defaults on the
part of the officers the Department of Public Grievances and Pension
Administration will recommend appropriate action against the Officer
2) The Department of Public Grievances and Pension Administration may deal with the following type of complaints among others :-
1. Lack of courtesy on the part of public functionaries
4. Delays in all matters including pension
5. Atrocities against women, Scheduled
Castes and Scheduled Tribes
The type of complaints which should be brought to the notice of the
Public Grievances and Pension Administration Department may follow the
following procedure :-
a) Receiving the application from the petitioners
b) Scrutiny of the applications
c) Collection of facts and information
d) Holding of enquiries.
enquiries may conduct in the following way :-
Requisitioning of files
Take possession of the files or documents
Require any person or official for assistance for the enquiry
Visit the various offices and hold discussions
Record statements of officers
Furnish reply to the petitioner
Furnish a report to the Government in specific cases if needed or
periodically, as the case may be.
this objective Public Grievances & Pension Administration Department is
functioning and monitoring the pendency and disposal of grievance
petitions and pension matters, pending in all the districts and all the
Departments of Government of Odisha.